Shipping Policy

Effective Date: August 1, 2026

Thank you for shopping with MyStore! We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below to understand our procedures, timeframes, and costs.

1. Processing Time

• Order Verification & Packing: All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and major holidays) after receiving your order confirmation email.

• Custom or Made-to-Order Items: If your purchase includes custom-designed or made-to-order items, please allow an additional 3 to 5 business days for production before shipment.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen delivery method.

Shipping Method	Estimated Transit Time	Cost
Standard Shipping	3 – 7 business days	Calculated at checkout (Free on orders over $75)
Expedited Shipping	2 – 3 business days	Calculated at checkout
Overnight Shipping	1 – 2 business days	Calculated at checkout

Note: Delivery delays can occasionally occur due to carrier volumes, weather conditions, or unforeseen logistical challenges.

3. Order Tracking

Once your order has been packed and shipped, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number to monitor your package's progress as it makes its way to you. Please allow up to 24 hours for the tracking portal to update with initial scan information.

4. Shipping Destinations

• Domestic Shipping: We currently ship to all addresses within the United States, including Alaska, Hawaii, and U.S. Territories.

• International Shipping: At this time, we primarily ship within the domestic U.S. If you require international shipping, please contact our customer support team prior to placing your order.

5. Lost, Stolen, or Damaged Packages

• Damaged Items: If your package arrives damaged, please save all packaging materials and damaged goods, and take clear photos. Contact us within 48 hours of delivery so we can file a claim with the carrier and send a replacement or issue a refund.

• Lost or Stolen Items: MyStore is not responsible for lost or stolen packages once the carrier marks them as "Delivered" to the shipping address provided at checkout. Please ensure your delivery address is secure and accurate. If tracking indicates delivery but you have not received your item, please reach out directly to the shipping carrier to file an inquiry.

6. Incorrect Addresses & Returns to Sender

Please double-check your shipping details at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, or because the package went unclaimed, the customer will be responsible for the cost of reshipping the item.

Contact Us

If you have any questions or concerns regarding our shipping policy or your active order, please reach out to our support team at support@mystore.com.